Privacy Policy

Last updated: 17 August 2026. This policy applies to https://mybeautyai.app and the MyBeautyAI platform.

1. Data controller

MybeautyAi / MyBeautyAI is operated by MY BEAUTY AI LIMITED.

This Privacy Policy is issued by MY BEAUTY AI LIMITED (also referred to as “we”, “us”, or “the Company”; trading names: MybeautyAi, MyBeautyAI).

Registered address: FLAT A, 1F HUNG CHEONG FACTORY BLDG 3 KWONG CHEUNG ST LAI CHI KOK HONG KONG

Email: [email protected]

Phone: +852 9884 5148

We process personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong.

2. What data we collect

Depending on how you use our services, we may collect:

  • Account details: name, email, phone number, company / salon name, and login credentials
  • Business operations data: staff, clients, appointments, sales orders, packages, and payment records (entered by customers or generated by the system)
  • Communications data: message content and metadata exchanged with us or the system via WhatsApp, email, or other channels
  • Technical data: IP address, device / browser information, usage logs, and cookies or similar technologies
  • Billing data: subscription plans and transaction references (card details are handled by payment providers; we generally do not store full card numbers)

3. How we use data

We use personal data for the following purposes:

  • To provide, maintain, and improve the MyBeautyAI SaaS service
  • To process registration, authentication, customer support, and billing
  • To send and receive business-related messages via the WhatsApp Business Platform or other messaging channels (for example, appointment confirmations and customer enquiry replies)
  • To provide AI-assisted replies and operational analytics within the service scope
  • To comply with legal obligations, prevent fraud, and protect system security
  • To send product updates or related communications where consent has been obtained or where permitted by law

4. WhatsApp and messaging services

When a salon customer enables WhatsApp integration, messages may be transmitted via Meta / the WhatsApp Business Platform. We process relevant phone numbers, message content, and conversation status as needed to provide auto-replies, human takeover, and notification features.

Use of WhatsApp services is also subject to Meta / WhatsApp’s own terms and privacy policies. Personal data of end users (salon clients) is primarily the responsibility of the salon as the data user; we process such data as a platform provider on the salon’s instructions.

5. Data sharing

We do not sell your personal data. We may share data in the following situations:

  • With service providers (for example, cloud hosting, databases, email, payment, and messaging / WhatsApp API providers), only as needed to deliver the service
  • Where required by law, regulators, or where necessary to protect rights or safety
  • In connection with a business transfer (for example, a merger or acquisition), in accordance with applicable law

6. Cross-border transfer and storage

Our application servers and related infrastructure are primarily located in the Singapore region. By using the service, you acknowledge that data may be processed and stored outside Hong Kong. We take reasonable measures to protect data security.

7. Retention period

We retain personal data for as long as needed to provide the service, comply with law, resolve disputes, and enforce agreements. After an account is terminated, we delete or anonymise data in accordance with internal policies and legal requirements, unless a further retention obligation applies.

8. Your rights

Under Hong Kong law, you may have the right to request access to or correction of personal data, or to make other requests where applicable. Please email [email protected] to contact us. We may need to verify your identity before processing a request.

9. Cookies and similar technologies

We use cookies or similar technologies to maintain login sessions, remember preferences, and (where enabled) perform product analytics to improve the service. You may manage cookies in your browser settings; disabling some cookies may affect functionality.

10. Data security

We implement reasonable technical and organisational measures to protect personal data, including access controls, encrypted transmission (HTTPS), and tenant data isolation. However, transmission over the internet cannot be guaranteed to be completely secure.

11. Children

This service is intended for business customers and is not directed at children. We do not knowingly collect personal data from persons under 16 years of age.

12. Policy updates

We may update this Privacy Policy from time to time. Updates will be published on this page with a revised “Last updated” date. For material changes, we may also notify you via the website or email.

13. Contact us

If you have questions about this Privacy Policy or our processing of personal data:

MY BEAUTY AI LIMITED
FLAT A, 1F HUNG CHEONG FACTORY BLDG 3 KWONG CHEUNG ST LAI CHI KOK HONG KONG
Email: [email protected]
Phone: +852 9884 5148

You may also review our Terms of Service and Contact page.